CTL GuidesTeaching and Learning ToolsTeamViewerTeamViewerHow do I share my computer screen with TeamViewer?

How do I share my computer screen with TeamViewer?

You will learn how to use the TeamViewer software to allow a support technician remote access to your computer.

1. Start HSU-Remote-Support

1.1. Windows 7/10

If you are not using a work computer and/or do not have HSU Remote Support installed, you can find it here: HSU Software Downloads

Locate and download TeamViewer (Windows).

TeamViewer for Windows Download link in HSU Software Downloads Webpage

In the Start Menu Search bar, search for HSU-Remote-Support-PC and launch the application.

Search on Windows for the HSU-Remote-Support-PC application.
1.2. Mac OSX

If you are not using a work computer and/or do not have HSU Remote Support installed, you can find it here: HSU Software Downloads

Locate and download TeamViewer (Mac).

TeamViewer for Mac Download link in HSU Software Downloads Webpage

Open Spotlight Search, search for TeamViewer QuickSupport and launch the application.

OSX Spotlight Search button
Spotlight Search for teamViewer QuickSupport

2. Connect to the Application

When the application launches you will see two numbers, an ID and a password. The ID is unique to your computer, but the password is randomly generated each time.

Provide your ID and Password to the HSU technician currently assisting you. They will be able to see your screen and have temporary control in order to help with any problems you might have.

Allow Remote Control - ID and Password prompt

A small blue window will appear at the bottom right, giving information about who's connected, allowing you to end the session at any time by clicking X.

TeamViewer Session Window

Note: You must give your approval before a remote control session can be initiated. Support staff are unable to remotely view or control your screens without your permission.

During the Remote Support session, you will see a small window onscreen with the technician's name and phone extension. By clicking X you can to terminate the Remote Support session at any time.

3. Control the Session

The TeamViewer control panel allows you to:

  • video, voice, and text chat
  • share files
  • use your screen as a whiteboard

Expand the sections below to learn more.

3.1. Video Chat

Click the Video Camera icon to expand the Video panel.

TeamViewer Video Chat button and Video panel

Click the No Video Camera icon in the Video panel to enable video capture.

Before and After clicking Enable Video Caputure button
3.2. Voice Chat

Click the Headset icon to expand the Audio panel.

TeamViewer Audio Chat button and Audio panel

Click the No Microphone icon to unmute your microphone.

Before and After clicking Unmute Microphone button
3.3. Text Chat

Click the Chat Bubbles icon to expand the Text Chat panel.

TeamViewer Text Chat button and Text Chat panel

Type a message into the text box and hit the Enter key or click Send.

Message typed into text chat box: "Thank you technician! I didn't see that option!"

Your message will be displayed to the technician assisting you.

Response chat message from technician shown: "You're welcome! Have a great day!"
3.4. File Sharing

Click the Stack of Paper icon to expand the File Box panel.

TeamViewer File Box button and File Box panel

Drag-and-drop files or click the blue + button to share files.

You can select files from your computer.

Selecting from a storage service (Dropbox, Google Drive, OneDrive, Box...) is currently not supported.

TeamViewer File box - Add files from computer button
3.5. Whiteboard

Click the Paint Brush icon to expand the Whiteboard panel.

TeamViewer Whiteboard button and Whiteboard panel

Use the following buttons to switch between tools:

Tool Description
Control Mode
Control other applications
Draw a freehand line
Highlight interesting things
Erase from drawing
Ctrl: Square
Shift: Concentric
Ctrl: Circle
Shift: Concentric
Text box with Speech Balloon (Comic Strip Style)

Use the toggle to turn the Whiteboard tools on and off.

TeamViewer Whiteboard Tool on/off toggle
3.6. Minimize the TeamViewer Panel

Click the arrow on the left to minimize the TeamViewer Control Panel to the side of your desktop.

TeamViewer Before and After clicking Minimize Panel button

Click the TeamViewer Logo to expand the Control Panel.

TeamViewer Before and After clicking Expand Panel button
3.7. Deny/Allow Remote Control

Click the Blue Cursor icon in the Session list panel to deny Remote Control.

TeamViewer Deny Remote Control button

Click the Blue No Cursor icon in the Session list panel to allow Remote Control.

TeamViewer Allow Remote Control button
3.8. Close a Panel

The panel for each tool has a Settings dropdown in the upper right corner.

To close a panel:

  1. click the Settings Gear icon
  2. click Close <Tool Name> (e.g. Close Session list)
TeamViewer Tool panel Settings button and Close Panel button
3.9. End the Session

When your session is finished, close the Remote Support application by clicking X.

TeamViewer Exit button