How do I share my computer screen with TeamViewer?
You will learn how to use the TeamViewer software to allow a support technician remote access to your computer.
1. Start HSU-Remote-Support
If you are not using a work computer and/or do not have HSU Remote Support installed, you can find it here: HSU Software Downloads
Locate and download TeamViewer (Windows).
In the Start Menu Search bar, search for HSU-Remote-Support-PC and launch the application.
If you are not using a work computer and/or do not have HSU Remote Support installed, you can find it here: HSU Software Downloads
Locate and download TeamViewer (Mac).
Open Spotlight Search, search for TeamViewer QuickSupport and launch the application.
2. Connect to the Application
When the application launches you will see two numbers, an ID and a password. The ID is unique to your computer, but the password is randomly generated each time.
Provide your ID and Password to the HSU technician currently assisting you. They will be able to see your screen and have temporary control in order to help with any problems you might have.
A small blue window will appear at the bottom right, giving information about who's connected, allowing you to end the session at any time by clicking X.
Note: You must give your approval before a remote control session can be initiated. Support staff are unable to remotely view or control your screens without your permission.
During the Remote Support session, you will see a small window onscreen with the technician's name and phone extension. By clicking X you can to terminate the Remote Support session at any time.
3. Control the Session
The TeamViewer control panel allows you to:
- video, voice, and text chat
- share files
- use your screen as a whiteboard
Expand the sections below to learn more.
Click the Video Camera icon to expand the Video panel.
Click the No Video Camera icon in the Video panel to enable video capture.
Click the Headset icon to expand the Audio panel.
Click the No Microphone icon to unmute your microphone.
Click the Chat Bubbles icon to expand the Text Chat panel.
Type a message into the text box and hit the Enter key or click Send.
Your message will be displayed to the technician assisting you.
Click the Stack of Paper icon to expand the File Box panel.
Drag-and-drop files or click the blue + button to share files.
You can select files from your computer.
Selecting from a storage service (Dropbox, Google Drive, OneDrive, Box...) is currently not supported.
Click the Paint Brush icon to expand the Whiteboard panel.
Use the following buttons to switch between tools:
| Tool | Description |
|---|---|
Control Mode
|
Control other applications |
Pen
|
Draw a freehand line |
Highlighter
|
Highlight interesting things |
Eraser
|
Erase from drawing |
Rectangle
|
Ctrl: Square Shift: Concentric |
Ellipse
|
Ctrl: Circle Shift: Concentric |
Text
|
Text |
Speech
|
Text box with Speech Balloon (Comic Strip Style) |
Use the toggle to turn the Whiteboard tools on and off.
Click the arrow on the left to minimize the TeamViewer Control Panel to the side of your desktop.
Click the TeamViewer Logo to expand the Control Panel.
Click the Blue Cursor icon in the Session list panel to deny Remote Control.
Click the Blue No Cursor icon in the Session list panel to allow Remote Control.
The panel for each tool has a Settings dropdown in the upper right corner.
To close a panel:
- click the Settings Gear icon
- click Close <Tool Name> (e.g. Close Session list)
When your session is finished, close the Remote Support application by clicking X.
